Privacy Policy for Hearing Healthcare Centers

Our website address is: https://hearbetternc.com/
Contact us at: info@hearbetternc.com

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture will be visible to the public in the context of your comment.

Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you fill out a contact form, we collect the information you provide, such as your name, email, phone number, and message. This data is used solely for the purpose of responding to your inquiries and improving our services.

Cookies

• Comments: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for your convenience. These cookies will last for one year.
• Login: If you log in to our site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. Additional cookies are set to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. Selecting "Remember Me" extends your login persistence to two weeks.
• Content Editing: If you edit or publish an article, a cookie with no personal data will be saved, indicating the post ID of the edited article. It expires after one day.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if the visitor has visited the other website. These websites may collect data, use cookies, embed third-party tracking, and monitor interactions with the embedded content, including tracking if you have an account with that website.

SMS Communication

By providing your phone number to Hearing Healthcare Centers, you consent to receive SMS communications related to appointments, reminders, offers, and other services. Standard messaging and data rates may apply.

• Opt-Out: You may opt-out of receiving SMS communications at any time by replying 'STOP' to any SMS message you receive from us. After opting out, you will not receive further SMS messages from us unless you opt back in.
• Message Frequency: The number of SMS messages you receive will vary depending on your interactions and appointments with us.
• Data Collection: When you opt in to SMS communications, we collect your phone number and any other information provided during communication. This data is used to enhance your customer experience and is not shared with third parties, except for the purposes of delivering the SMS service.

Analytics

We use analytics tools to track visitor behavior on our website to improve user experience and website functionality. No personally identifiable information is shared or sold.

Who we share your data with

Your data is not shared with third parties, except for automated spam detection services, and third-party SMS communication providers for the purposes of delivering our services.

How long we retain your data

• Comments: If you leave a comment, the comment and its metadata are retained indefinitely to approve follow-up comments automatically.
• Registered Users: If you register on our website, we store the personal information provided in your user profile. You can see, edit, or delete your personal information at any time (except your username). Website administrators can also access and modify that information.
• SMS Communication Data: Any data related to SMS communications is retained until you opt-out or request its deletion.

What rights you have over your data

If you have an account on this site or have left comments, you may request an exported file of the personal data we hold about you. You can also request the erasure of your personal data, excluding data we are required to retain for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. SMS data is processed by third-party providers to deliver our communications.

Your contact information

For any privacy concerns or questions, please reach out to us at:
info@hearbetternc.com

Additional information

How we protect your data

We implement security measures to safeguard your personal data from unauthorized access, alteration, or disclosure.

What data breach procedures we have in place

In case of a data breach, we will notify affected users promptly and take necessary steps to protect your information.

What third parties we receive data from

We do not receive data from third parties unless explicitly stated.

Automated decision-making and/or profiling with user data

We do not engage in automated decision-making or profiling using your data.

Industry regulatory disclosure requirements

We comply with all relevant regulatory requirements to protect your personal data.